Abstract
In April 2022, the banking regulatory entity amended the protective regulation of financial users by adding classifications for some charges as abusive practices. This public policy created the expectation of understanding the level of impact on the financial results of the bank, especially regarding income from commissions or neutral operations. Therefore, official data published on the Financial Information Web Site for the years 2021 and 2022 was analyzed to conclude that there was no decrease in income from commissions according to the consolidated statement of financial results; in fact, there was an increase.
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