Evaluation and proposals to improve the readiness status for the digital government in Honduras

Abstract

When the government implements integrated and sustainable digital procedures using Information and Communication Technologies (ICT), it will streamline its public service processes in areas such as health, education, tax payment, e-commerce, security, and digital identification, among others. Furthermore, it will build citizens’ confidence in conducting business online, potentially even reducing the government’s size and operational costs. Another benefit is that it will virtually bring its services closer to citizens by minimizing the need for them to visit physical offices. During the COVID-19 pandemic, this would help reduce the risk of infection. In recent decades, Honduras has made efforts under various governments to create governing bodies to manage ICT, seeking to transform the traditional way of providing services to its citizens. However, the sustainability of integrated, online, and end-to-end procedures is not yet clear, thus creating an opportunity to assess the government’s readiness to provide services through digital means.